Returns & Exchanges
At GravaStar UK, we want you to be completely satisfied with your futuristic gear, which is why we offer a 30-day return window for items in their original packaging. Whether it is a change of heart or a technical concern, our team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your GravaStar product in its original box, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship to Our Warehouse
Affix the provided return label or use a tracked shipping service to send your item back to our UK distribution center.
Quality Inspection & Refund
Once received, our technicians will inspect the unit, and your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing